{"id":4404,"date":"2012-06-20T08:30:54","date_gmt":"2012-06-20T16:30:54","guid":{"rendered":"http:\/\/www.regnordman.com\/?p=4404"},"modified":"2012-06-20T08:30:54","modified_gmt":"2012-06-20T16:30:54","slug":"i-just-had-some-amazing-customer-service-from-bank-of-america-no-less","status":"publish","type":"post","link":"https:\/\/www.regnordman.com\/2012\/06\/20\/i-just-had-some-amazing-customer-service-from-bank-of-america-no-less\/","title":{"rendered":"I just had some amazing customer service – from Bank of America – no less"},"content":{"rendered":"
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I just had some amazing customer service – from Bank of America<\/a> – no less.<\/p>\n

Backstory.\u00a0 In order to use my Amazon Fire in Canada to get apps etc, I had to get a US credit card with a US address.\u00a0 For me the easiest way was a trip to Lynden Wa. to open a Bank of America\u00a0 account, and obtain one of their VISA credits cards.\u00a0\u00a0 Enter Missy Mistral – Sales and Service rep.\u00a0 Missy made sure that the whole experience as pleasant and smooth.\u00a0 Online banking was working, my application went through and I was in business. \u00a0 When the card arrived a few days later, I was able to happily download apps to my Fire.<\/p>\n

Yesterday, I realized I had not seen a BankAmericard<\/a> VISA bill yet.\u00a0 I tried to access the VISA account through Mint<\/a> and directly online.\u00a0 I could not get past the opening screen.\u00a0 The Bank of America documentation was comprehensive , but completely unhelpful as it missed key account information!<\/p>\n

I called Missy, who first helped me pay my credit card bill, and then “fixed” the glitch that had prevented me from doing it online.\u00a0 She checked the bank accounts were linked and that VISA showed up as one of the payable bills.\u00a0 Good stuff.<\/p>\n

This morning\u00a0 she called me back\u00a0 to make sure everything was working.\u00a0 I have never had bank customer service ever call me back after the problem was resolved. I have never had any bank employee ever be this pleasant and helpful.\u00a0 I salute Missy Mistral,\u00a0 Bank of America 700 Front St. Lynden Wa.<\/p>\n

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